Privacy Policy

Introduction

Welcome to bs338, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how bs338 collects, stores, uses, and protects the personal information you provide when registering an account, placing bets, making deposits or withdrawals, and using any features of our platform. By accessing or using bs338, you agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data responsibly. This policy applies to all users of bs338 across Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. If you have any questions about this policy, you may reach us at our support email listed at the end of this document.

Information We Collect

bs338 collects two broad categories of information: information you provide directly when interacting with the platform, and information collected automatically as you browse and play.

Information You Provide Directly

• Full name, date of birth, and national ID or passport details required for age verification (21+ only)
• Contact details including your mobile phone number and email address
• Account credentials such as your username and encrypted password
• Payment method details such as your bKash, Nagad, Rocket, or Upay wallet number
• Communications you send to our support team, including chat messages and emails

Information Collected Automatically

• IP address and approximate geographic location derived from it
• Device type, operating system, browser version, and screen resolution
• Pages visited, time spent on each section, and clickstream data
• Session identifiers, cookies, and local storage tokens used to maintain your login state

How We Use Your Information

The information we collect serves specific, legitimate purposes related to operating a safe and fair online gaming platform. bs338 does not sell your personal data to third parties. We use your information for the following purposes:

• Account creation, identity verification, and age verification to ensure all players are 21 years of age or older
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment channels
• Providing customer support and responding to queries, complaints, or requests submitted through email or live chat
• Detecting and preventing fraud, money laundering, and unauthorized access to player accounts
• Personalizing your experience by surfacing relevant games, promotions, and sporting events such as BPL and IPL cricket matches
• Sending account-related notifications, transaction confirmations, and optional promotional messages (which you may opt out of at any time)

Cookies and Tracking Technologies

bs338 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze how you interact with the platform. Essential cookies are required for the site to function correctly — for example, keeping you logged in between pages. Analytical cookies help us understand aggregate usage patterns so we can improve the platform for all players across Bangladesh.

You may disable non-essential cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of your bs338 account. We do not use cross-site tracking cookies or sell browsing data derived from cookies to advertising networks.

How We Share Your Information

bs338 does not sell, rent, or trade your personal information. We share data only in the limited circumstances described below, and only to the extent necessary to deliver our services or meet legal obligations:

• Payment processors and wallet providers such as bKash, Nagad, and Rocket, who need transaction data solely to complete your deposits and withdrawals
• Identity verification and KYC service providers engaged to confirm your age and identity in compliance with our responsible gaming obligations
• Fraud detection and security vendors who help us identify suspicious activity and protect player accounts
• Law enforcement authorities or regulatory bodies when we are legally required to disclose information under applicable laws

All third-party service providers engaged by bs338 are bound by strict data processing agreements and may only use your data for the specific purpose for which it was shared. They are prohibited from using your information for their own marketing or any other secondary purpose.

Payment Data & Financial Information

When you make a deposit or request a withdrawal on bs338, your payment is processed through trusted local payment gateways including bKash, Nagad, Rocket, and Upay, as well as international card networks where applicable. bs338 does not store your full bKash PIN, Nagad PIN, or card CVV numbers. Payment credentials are handled directly by the respective payment service provider under their own security protocols.

Transaction records — including deposit amounts, withdrawal amounts, and the dates of those transactions — are retained for a minimum of five years in accordance with standard financial record-keeping requirements. These records may be used to resolve disputes, assist in fraud investigations, and provide documentation of your account activity upon request.

Data Retention

bs338 retains your personal data for as long as your account remains active and for a reasonable period thereafter to meet our legal and operational obligations. If you request closure of your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain certain records (such as financial transaction logs) under applicable laws or regulations.

Inactive accounts — those with no login activity for a period of 24 consecutive months — may be subject to a data minimization process in which non-essential personal information is removed while regulatory-required records are retained. You will be notified by email prior to any such action on your account.

Your Rights & Choices

bs338 respects the privacy rights of all players. Regardless of where you are located in Bangladesh, you have the following rights with respect to your personal information:

• Right of access — you may request a copy of the personal data bs338 holds about you at any time
• Right to correction — you may request that inaccurate or outdated personal information be updated or corrected
• Right to deletion — subject to our legal retention obligations, you may request that your personal data be deleted upon account closure
• Right to opt out of marketing — you may unsubscribe from promotional emails or SMS messages at any time by contacting our support team
• Right to data portability — upon request, we can provide your account data in a structured, machine-readable format within a reasonable timeframe

To exercise any of these rights, please contact our support team at the email address listed in the Contact section below. We aim to respond to all valid requests within 30 days.

Data Security

The security of your personal information is a top priority at bs338. We implement industry-standard technical and organizational measures to protect your data against unauthorized access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account information, regular security audits, and access controls limiting which staff members can view personal player data.

While bs338 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. We strongly encourage all players to use a strong, unique password for their bs338 account, enable any available two-factor authentication, and never share their login credentials with others. If you suspect that your account has been compromised, please contact our support team immediately.

Children's Privacy

bs338 is strictly an adults-only platform. We do not knowingly collect personal information from any individual under the age of 21. Our registration process requires users to confirm they are 21 years of age or older, and we conduct identity and age verification checks on all accounts. If we discover that a player has provided false information about their age and is under 21, their account will be immediately suspended, any winnings will be voided, and any deposited funds will be returned in accordance with our Terms and Conditions. Parents and guardians concerned about underage access to online gambling should consider using parental control software to restrict access to gambling websites.

Changes to This Privacy Policy

bs338 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where required, notify you directly by email or via a platform notification. Your continued use of bs338 after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data bs338 holds about you, please reach out to our support team. We are available 24/7 to assist players across all regions of Bangladesh.

Email: [email protected] (plain text only — not a clickable link)